We want you to love your purchase! If for any reason you are not satisfied, we’re here to help.
🛍️ Return Eligibility
You may request a return within 30 days of receiving your order if the item:
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Is unused, unwashed, and in original condition
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Has all original tags and packaging
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Is not a final sale or marked as non-returnable
We reserve the right to refuse returns that do not meet the above criteria.
🚚 Return Process
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Email us at fergusondylan2000@outlook.com with your order number and reason for return.
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We will confirm eligibility and provide return instructions.
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Once we receive and inspect the item, a refund will be issued to your original payment method.
Return Address:
138 Shakespeare Crescent,
London, E12 6NB,
United Kingdom
Customers are responsible for return shipping costs unless the item is defective or incorrect.
💸 Refunds
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Refunds are issued to the original payment method only.
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It may take 5–10 business days for your bank to process the refund.
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We do not refund original shipping fees unless due to our error.
📦 Exchanges
We currently do not offer direct exchanges. If you'd like a different size or style, please return the original item and place a new order.
🛑 Non-Returnable Items
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Sale and clearance items marked “Final Sale”
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Gift cards
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Intimates and swimwear (for hygiene reasons)
🕒 Late or Missing Refunds
If you haven’t received a refund:
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Check your bank account again
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Contact your credit card company—it may take time before the refund is posted
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If you’ve done all of this and still haven’t received your refund, please contact us at fergusondylan2000@outlook.com
Need Help?
We’re here for you!
📧 Email: fergusondylan2000@outlook.com
📞 Phone: +44 7710093666