This Privacy Policy describes how SIGMA E-COMMERCE LTD ("we", "our", or "us") collects, uses, and protects your personal information when you visit or make a purchase from our website qevona.com.
1. Information We Collect
We collect the following types of personal information:
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Personal Identifiers: Name, email address, phone number, billing/shipping address
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Order Details: Items purchased, order value, and payment method (note: we do not store full card details)
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Device Information: IP address, browser type, time zone, cookies
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Marketing Data: Email preferences, feedback, abandoned cart reminders
2. How We Use Your Information
We use your information to:
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Process and fulfill your orders
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Communicate order status and shipping updates
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Respond to customer service requests
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Send promotions and marketing emails (if subscribed)
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Improve website functionality and customer experience
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Prevent fraud and ensure account security
3. Sharing Your Information
We do not sell your personal data. However, we may share your information with:
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Payment processors (e.g., PayPal, Stripe)
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Shipping partners (e.g., Royal Mail, DHL)
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Third-party services for email marketing and analytics (e.g., Klaviyo, Google Analytics)
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Legal authorities when required by law or to protect our rights
4. Data Retention
We retain your order and account information for as long as necessary for our records, typically up to 6 years for tax and legal purposes.
5. Your Rights
If you are a resident of the UK, EU, or certain other jurisdictions, you have the right to:
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Access and review your personal data
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Request corrections or deletions
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Opt-out of marketing communications
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Withdraw consent at any time (where applicable)
To make such a request, please contact us at:
📧 Email: fergusondylan2000@outlook.com
6. Cookies & Tracking
We use cookies and similar technologies to:
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Remember your preferences and cart items
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Analyze site traffic and visitor behavior
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Serve relevant ads through retargeting platforms
You can disable cookies in your browser settings, but some features may not function properly.
7. Data Security
We implement strict security measures including SSL encryption and secure payment gateways to safeguard your data.
8. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites.
9. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy, you can reach us at:
SIGMA E-COMMERCE LTD
📍 138 Shakespeare Crescent, London, E12 6NB, United Kingdom
📧 fergusondylan2000@outlook.com
📞 +44 7710093666